At Nature Pure Craft, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.naturepurecraft.co.uk (“Site”), use our services, or make a purchase.
Please read this policy carefully. By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with any part, please do not access or use the Site.
1. Who We Are
This website is owned and operated by Nature Pure Craft, a UK-based small business offering natural Palm Leaf products. The Site is built on WordPress, hosted by Hostinger, and uses various third-party plugins to improve your browsing, shopping, and support experience.
2. What Personal Data We Collect
We may collect and process the following types of personal data when you visit or interact with our Site:
a. Information You Provide Directly:
Name
Email address
Billing and shipping address
Phone number
Payment details (processed securely via third-party providers)
Order history
Any messages or inquiries you send us via forms or email
b. Information Collected Automatically:
IP address
Browser type and version
Device type
Time zone
Cookies and usage data
Pages visited, time spent, and navigation paths (via analytics tools)
3. How We Use Your Data
We use your personal information for the following purposes:
To process and fulfill orders
To respond to your inquiries and provide customer support
To send order updates, confirmations, and shipping notifications
To personalize your experience on our Site
To improve our website and services
To send promotional emails (if you’ve opted in)
To comply with legal obligations
4. Legal Basis for Processing (GDPR)
If you are located in the UK or EU, we process your personal data under the following legal bases:
Contractual necessity: To fulfill your orders or requests;
Consent: Where you have opted in (e.g., to receive our newsletter);
Legal obligation: To comply with tax, fraud, or regulatory laws;
Legitimate interests: To analyze Site usage, improve customer experience, and prevent fraud.
5. Sharing Your Data
We only share your personal data with trusted third parties when necessary to operate our business. These may include:
Payment processors (e.g., Stripe, PayPal)
Shipping couriers
Email marketing services (e.g., Mailchimp or similar)
Website analytics tools (e.g., Google Analytics)
Hosting and security providers (e.g., Hostinger)
We do not sell or rent your personal information to third parties.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable core website functionality
Understand user behavior and improve performance
Remember your preferences
Analyze traffic via third-party tools
You can control cookie preferences via your browser settings.
7. How We Store and Protect Your Data
We use commercially reasonable physical, technical, and administrative safeguards to protect your information. However, no online transmission or storage method is 100% secure.
We retain your data only as long as necessary for the purposes listed in this policy, or as required by law (e.g., tax or accounting purposes).
8. Your Data Protection Rights (UK/EU)
If you reside in the UK or EU, you have the following rights under the UK GDPR / EU GDPR:
Right to access – Request a copy of the data we hold about you
Right to rectification – Request corrections to your data
Right to erasure – Request we delete your personal data
Right to restrict processing – Ask us to pause processing of your data
Right to data portability – Receive your data in a portable format
Right to object – Object to data processing based on legitimate interest
Right to withdraw consent – Withdraw any previously given consent
To exercise these rights, contact us at Team@naturepurecraft.co.uk. We will respond within 30 days.
9. Email Marketing and Communications
If you opt in to receive updates, newsletters, or promotional content, we may send you emails periodically. You can unsubscribe at any time by clicking the “unsubscribe” link in the footer of any email or by contacting us directly.
10. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing any personal data.
11. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Effective Date.”
We recommend checking this page occasionally to stay informed of how we handle your data.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Email: Team@naturepurecraft.co.uk
Phone: +44 7388679430